Frequently Asked Questions
Everything you need to know about our cloud and telecommunication services, such as; VoIP, Cloud hosted PBX, SIP Trunks.
4G LTE Failover is a data SIM card. Kinect will provide you with a SIM card for free with the activation of a new account, however, if your router does not support a SIM slot for a secondary (or failover) WAN, then you will need to purchase a LTE Router. We carry many different brands that support one to three SIM cards and can be configured in a variety of ways. Please call for me information.
Yes, you can transfer your toll-free number and your local number right to Kinect Communications.
Absolutely not. At Kinect Communications we are completely agnostic to your Internet Service Provider. The only real qualification would be whether or not you have adequate bandwidth to support VoIP. At any rate, we can help.
Nothing, a Hosted PBX, Cloud PBX or for that matter, a VoIP PBX are totally interchangeable terms i.e.; Kinect’s Hosted PBX is a phone system hosted in the cloud with VoIP telecommunications.
The Kinect hosted PBX is a cloud-based, VoIP phone system that is accessed via the internet, rather than an installing equipment onsite. Key advantages include; continuous software upgrades; scalability; flexible change management; and no need for IT staff to support the cloud Software as a Service (SaaS).
Kinect Phone Words (often called Vanity numbers) are a powerful marketing tool that can be used with 13 Numbers, 1300 Numbers, and 1800 Numbers. Instead of advertising a phone number, businesses can use Phone Words with great effect by displaying a ‘Phone Word’ i.e.; 1833 i-Kinect would correspond to numbers on a phone key pad – dialed as; 1833-454-6328.
Yes. Kinect cloud applications such as the hosted PBX and cloud call center can be integrated with any modern CRM software; including; Salesforce, Netsuite, Microsoft Dynamics, Sugar, ORO, ZOHO and more. Typically, CRM integration is achieved via an API or alternatively by ‘single click’ access.
Kinect VoIP delivers a level of operational flexibility, scalability capability and immediacy that is not possible with traditional ISDN or for that matter analogue technology. Kinect VoIP differentiation includes; 1) Outbound fail-over capability; 2) Inbound fail-over capability; 3) Deployment of an unlimited number of lines (dependent on bandwidth capacity); 4) Rapid deployment of lines; as and when needed and; 5) Multi-site configuration. ISDN on the other hand is restricted to a maximum of 30 lines per connection, with deployment of connection taking extended periods.
SoftPhones are simply a software telephone that is installed on laptops/desktops to enable staff members to make calls via their computer. Rather than speak through a handset, staff plug a USB headset into their personal computer and thereafter speak through the headset. SoftPhones are best suited to operations using hosted PBX or cloud call center technology with high volume calls. SoftPhones are also suited to live reception desks. SoftPhones are gaining popularity in the workplace as they take up less room than IP Handsets, and they’re also more cost-efficient. IP Handsets on the other hand are best suited for hosted PBX in office type environments.
Kinect collaboration is a cloud-based VoIP and video conference service that can be accessed by staff and clients alike from more or less any location via desktop and smart devices. Our collaboration services do just that, they enable businesses to collaborate across multiple business disciplines.
Kinect cloud is essentially a network of remote servers hosted in a secure data center and access via the Internet; to store, manage, and process data, as against using onsite servers that require IT staff to manage. By contrast, our cloud services are fully scalable.
LET’S GET STARTED!
Please fill out our quick introduction form.
We’d like to get to know you and your company in order to provide you with a complimentary consultation.
Some error has occured.