SoftPhones are simply a software telephone that is installed on laptops/desktops to enable staff members to make calls via their computer. Rather than speak through a handset, staff plug a USB headset into their personal computer and thereafter speak through the headset. SoftPhones are best suited to operations using hosted PBX or cloud call center technology with high volume calls. SoftPhones are also suited to live reception desks. SoftPhones are gaining popularity in the workplace as they take up less room than IP Handsets, and they’re also more cost-efficient. IP Handsets on the other hand are best suited for hosted PBX in office type environments.